Description

The website presents itself as European clothes made out of 100% cotton but the clothes are acrylic shipped from China in horrible packaging. The quality of the sewing is awful and their customer service tried to keep as much money from me as possible and asked that I ship the product to Australia which cost me an extra $80. When I asked for a refund this is what they replied: Thank you for contacting us, we’ll be more than happy to help! I'm sorry to hear about your dissatisfaction! We can assist you with a return, however, it would have to come to our Australian address (most of our customers come from the AU, that’s why we have it there). Please note that shipping costs may be high due to the weight of the package & distance, and they’re the responsibility of the customer; but I spoke to my manager earlier and we came up with a few options that might be more beneficial for you We, as a company, will be at a loss on this order either way, so here’s what we could do to make things easier for you: We’re happy to let you keep the item (maybe it comes in handy one day, maybe it can be gifted), in order to help you avoid paying the hefty shipping fees, and we’ll still instantly refund you 20% of what you paid. That may end up being a little more than what you’d be left with if you were to pay a return fee, so I really think this would be a lot cheaper. We’ll take the loss, no problem. Your happiness = our goal. If Sizing was the issue: we can offer you a free replacement. You can still keep the current order, you would just have to pay for the replacement shipping cost to you - which is significantly cheaper than paying for a return (because we have contracts with carriers from here, due to our large shipping volume). If you decide on this option, please let us know the size and color you would like, and i will create a new order for you and request payment of shipping in an email. Alternatively, you can get a different, new item for free from https://lacceti.com/. That means you still won’t have to pay for return fees, and on top of that, you get a product for free. If the new item is more expensive than your current one, you only need to pay the shipping cost & difference. Take a look at our store and let us know what item you’d like! I’m trying to make sure I don’t let you go with the least beneficial option for you, which in this case would be the return. I look forward to hearing back from you! Kind regards, -Astrid