Description

My experience with this company was alarming from the very beginning, and I’m sharing it in hopes of preventing anyone else from being scammed. The website listed one phone number and an email, but when I reached out to [email protected] , I received no response, and the WhatsApp contact listed on their site also ignored my messages. I eventually ended up speaking with a representative named Kerry at +86 131 6085 2989, and the interaction immediately raised red flags. At different points, I was told contradictory stories — unpaid bills, delays, and finally a claim that I could cancel my order through a link that simply redirected me back to their homepage. The representative’s behavior then became openly brazen: they told me outright that they would keep my money, insisted that seller protection was on their side, and said there was nothing I could do about it. When emotional manipulation didn’t work, they essentially instructed me to “just file a PayPal dispute,” which was shockingly disrespectful for a supposed business. I’ve seen TikTok videos of people receiving products from this company, but after my experience — including inconsistent phone numbers ranging from New York to China — I doubt the legitimacy of those posts. Thankfully, I have a diverse group of friends, including Chinese friends who stepped in to help. They filed a report through 12315, China’s official consumer-complaint and market-regulation system, and the response confirmed that this business is not registered — which is illegal in China because unregistered companies operate without oversight, licensing, or consumer protections. On top of that, my PayPal confirmation listed the sender as ??????????? (Guangzhou Wantailai Trading Co., Ltd.), and the order email came from [email protected] , neither of which match the JazzWigs branding. Taken together, it became clear this operation was not legitimate, and I strongly warn anyone who comes across this website to be extremely cautious, because while others online may claim different experiences, this was mine — and I hope sharing it prevents anyone else from being scammed.