Description

Business Name: JALIZA Website: jaliza.com Email: [email protected] Nature of Complaint Order cancellation after confirmation, inconsistent communication methods, and an offer of compensation contingent upon removing a negative review. Complaint Details I am filing this complaint regarding my experience with JALIZA related to an online order placed in December 2025. I placed and received confirmation for an order on December 2, 2025. Several days later, on December 7, 2025, my order was canceled by the company without prior direct communication using the contact information I provided at checkout (email). After the cancellation, JALIZA stated that the item price had been posted incorrectly. They claimed they attempted to contact me prior to canceling the order, including via WhatsApp, which I do not use and did not provide as a contact method when placing the order. I did not receive any phone call, text message, or timely email notification before the cancellation occurred. Following my public review on Trustpilot describing this experience, the company offered compensation and explicitly requested that I remove my negative review in exchange for payment. Most recently, I was offered $50 via PayPal for the loss of my deposit, paired with another request to remove the Trustpilot review. While I understand that pricing errors can occur, my concern is with: • The lack of proper, timely communication before canceling a confirmed order • Claims of attempted contact through channels I never authorized or provided • Offering compensation contingent upon removing or altering a public review, which raises concerns about transparency and ethical business practices I updated my Trustpilot review to include the company’s responses for accuracy and fairness. However, I am now more concerned about the pattern of communication and the request to remove a review in exchange for money. Desired Resolution I am seeking: • A formal review of JALIZA’s business practices related to order cancellations and customer communication • Assurance that customers are contacted through the methods they actually provide • Clarification that compensation is not tied to the removal of honest consumer feedback My goal is accountability and transparency so future customers do not experience the same issues.