Description

I was mailed a physical letter from SureGuard USA stating "FINAL NOTICE: IMMEDIATE RESPONSE NEEDED" regarding a recently purchased vehicle. The letter used scam and scare techniques, including "we have been trying to contact you and have not been able to regarding your vehicle's warranty". I did not request a warranty through a third party, and the letter uses aggressive language to threaten that "failure to call" "may result in a lapse of coverage". I got my warranty through the dealership, and this could be confusing to others who are not as knowledgeable, or where English is not their first language. The letter included a picture of clip-able insurance or warranty coverage cards, making it look official. When I called to ask to be removed from the mailing list, they said they would. Letter appeared with barcodes and said "official business" but did not have a mailing address or website listed, only a phone number.