Description

Amazon enables third party sellers to list products that impersonate established brands. For example, the brand Neocomin mimics Lumin’s packaging and even uses the word “LUMIN” on its labels, misleading consumers into believing they are purchasing authentic products. Amazon profits from these sales while failing to enforce basic protections against counterfeit and misleading listings. Furthermore, Amazon does not provide a public customer service phone number, which prevents consumers from lodging complaints through traditional channels such as the Better Business Bureau. This lack of transparency obstructs accountability and leaves consumers without a clear path to resolution.