Description

Online ad popped up, ordered shoes, they arrived from GOFO shipping and were unwearable. I've sent 2 emails to the support email listed online. No phone number or physical address can be found online. The refund policy states the item must be returned to China at my expense for $30 so I should send via a trackable carrier. I am cutting my losses as I don't have confidence a return would actually be processed. Again no response via 2 emails sent over 9 days ago. Here is their stated return policy: Returns Timeframe: You have 30 days from the date of receiving your product to request a return. After this period, we unfortunately cannot offer a refund or exchange. Conditions: Returned items must be in the same condition as received – unused and in the original packaging. For items where hygiene is important, products must be properly cleaned before starting the return process. Exclusions: For hygiene reasons, certain items cannot be returned, including underwear, lingerie, tights, and some skincare products. Return Process If you would like to return a product, please email [email protected] with the following details: your order number reason for the return a photo of the product (if damaged) your contact information Refunds Procedure: Once your return is received and inspected, you will receive an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your credit card or original payment method within 30 days. Delayed or Missing Refunds: If you haven’t received a refund after 30 days, first check your bank account. If the refund is still not visible, contact us at [email protected] Costs Return Shipping Costs: Customers are responsible for return shipping fees. We recommend using a tracked service, as we are not responsible for lost returns. Returns must be shipped to China, with return shipping costs starting from 30 USD, to be paid by the customer.