Description

The interview and employment procedures will be conducted through a text-based chat-to-chat session. As we move forward with the briefing and interview, you will have the opportunity to develop a thorough understanding of the position that is currently available. The allocated time for this session is set at 40 minutes. I want to apprise you that we are sorry about our unseemly approach if this interview conducting method is unprofessional to you or new to all this, but I believe the world is always advancing, so it is vital to stay on top of things as change is inevitable. About the interview. Note: The Interview would have been done via telephone, but the Microsoft teams chat would be convenient and Easier due to extensive details that would be shared, which you can always refer back to when needed. I have some time now, are you available now too? Fantastic! I'm Jon Gaidos, currently serving as the Site/Hr Manager of 10 Tanker Air Carrier, Llc. Part of my role includes strategically expanding our company's venture portfolio and providing in-depth insights into both the position you've applied for and the overall operations of our esteemed organization. At 10 Tanker, you’ll join a team of skilled professionals dedicated to saving lives and protecting the environment. Every day brings new challenges and the chance to contribute to something truly impactful. We value teamwork, safety, and integrity in everything we do. As our communication channels expand, we’re seeking a Live Chat Support Specialist to provide professional, real-time support to partners, clients, and the general public who contact us through online platforms. The Live Chat Support Specialist serves as the first point of contact for customers, agencies, and partners engaging through our website or internal systems. This position focuses on providing quick, accurate, and courteous responses to inquiries related to operations, scheduling, employment, and general company information. You’ll play a key role in maintaining the company’s reputation for excellence by ensuring a smooth, positive customer experience. The ideal candidate is professional, attentive, and highly skilled in multitasking, written communication, and customer relationship management. This role requires a reliable internet connection and the ability to work independently in a remote environment. Understood? The idea of online work from home was initiated due to this reason so we can reach all our customers all over the world; the company made this job available based on the fact that we are currently re-strategizing and upgrading our database and are presently developing locations all over. The hourly pay has been set at $30.00 per hour. We have three working sections, which are (Morning, Evening, and Full day). The Morning section begins from 9am-1pm, the Evening section 2pm-6pm, Full day section covers both Morning and Evening sections with one hour break between 1pm and 2pm, Monday to Friday MST. You are to choose a convenient area weekly. But for now, you are advised to be here online daily by 8:00AM your time for more updates on how to get started. That is Monday to Friday When you are familiar with our day-to-day activities, you will get to choose your hours. I will not take much of your time every morning. Okay? You will be working with all these as a Live Chat Support Specialist. Also, a time tracker to calculate your hours devoted since this is an online work from home. Hardware: 1. Laptop/PC (i7/Ryzen 7, 16GB RAM, SSD) 2. Dual Monitors 3. Ergonomic Chair, Keyboard, Mouse 4. External Hard Drive 5. Headphones with microphone Software: 6. Live chat software (e.g., Zendesk, Intercom) 7. Customer relationship management (CRM) tools 8. Helpdesk software 9. Remote desktop tools 10. Secure online communication platforms 11. Company-specific software for support operations The funds will be provided for you by the company, which will cover the software and the equipment for your mini office. So you don't need to worry about getting it yourself. You will get started with work as soon as the working materials get to you. Understood? We deeply appreciate the dedication and effort you have demonstrated throughout this interview session. Your interview performance will be thoroughly reviewed before proceeding to the next stage of the selection process. I will forward our discussion to the Department Head for careful evaluation. Should you be selected, you can expect to receive an email/Teams notification outlining the next steps, including the issuance of an employment letter. Your patience during this process is greatly appreciated.