Description

I booked a flight through this website who sent a confirmation. In the confirmation email it states my ticket would be emailed to me. 2 days past, I did not receive an email with my ticket and it was the day of my flight 4hrs before departure. I called and was told I had a confirmation but not a ticket number confirmed. They began to say how I would need to reschedule my flight for totally different days or they can "work with me" and try to get another flight booked for today for an additional charge. I did not agree to either. I was told by the rep when I asked why would I nee to reschedule, that the ticket is a flexible ticket "like standby." I expressed I did not buy a standby ticket nor does it say that anywhere on the website. They replied with "it says flexible." I then stated that's misleading lingo because all flights are flexible due to may reasons. I was transferred to a sup who says the ticket is not standby but it clearly state a "flexible ticket" on the website. I explained my issue and asked for my ticket or a refund. They said only way I could get a ticket was if I pay more and since I was in 7days of my flight there's no refund. I then let them know I would dispute the charge and hung up. They later emailed me saying the charge would be voided....But I was not able to make an important family trip with the cost of flights being so much higher when trying to purchase hours before departure.