Description

I ordered 4 christmas ornaments, which were advertised as 3D animals in an acorn, pictures on the site showed them as fairly large. What I got was 4 pieces of plastic, about 3 1/2" with a picture of the animal on it. I immediately emailed and asked what to do for a refund. The package had this address on their shipping label: SHIPPING DEPT 2407 W NORTH AVE, MELROSE PARK, IL 60160 There is absolutely nothing like what was advertised or shown. The response to my email was: * Dear customer, We are glad you got the item but sincerely sorry for the problem. According to our Return & Exchange Policy, we accept returns and exchanges within 30 days from the date of package reception and if the products are in new, unused condition with the original packaging. If you want to send the order back for exchange or refund, the return shipping fee needs to be afforded by yourself. Considering the high shipping fee to return it all the way back to our warehouse (about return shipping fee is $50-$80), will it be possible to offer a $8.00 refund to you as a way to make up for this? If you insist on returning back, please send it to the following address: Address: No.7, Songgang Tianyang 2nd Road ,1st floor, Songgang Subdistrict, Baoan District, Shenzhen, Guangdong Province, China Zip code: 518105 Contact: SIbei Xiao Phone No.:13692256065 Please put order No. with specifications within the package back to us. And please offer us the tracking NO. of the parcel after you send it back, after we can get the items back, we will arrange the refund to your account as soon as possible. Have a nice day! ************************************************************************************************ Their refund policy doesn't mention returning items to China. It doesn't have anything on it about China. I asked why it could not be returned to Melrose Park Illinois, as that is where it was shipped from to me, but never received an answer, just a repeat answer of the same, but offering $15. I called the support number on the Sherum site, talked to them about the same issue. They just repeated this same rhetoric. I told them I was going to report their business. Then I received another email today, from [email protected] with the same thing, as well as a phone call! The person said the same thing again. I ordered these because my 89-year-old mother saw the 3D pictures and wanted me to order them for her. She paid me the money, which is a lot for her, and I order them. And here we are...I can't get them to refund the money for the dollar pieces of plastic they scammed from us. I've attached pictures from their site as well as pictures of what I actually got. I don't want to pay and lose another $20-$30 to get these pieces of plastic back to China in the hopes that they might actually refund the $86.97.