Description

As someone who likes to dress my child in nice clothes, I spend a lot of money at small businesses to do so. Many that I’m apart of run preorders. You pay ahead of time, and then wait on your clothes to arrive. With the state of things right now, there have been multiple delays which is the risk you take when you order from these businesses. Let me preface this next part: I have been overtly gracious, more than patient, and actually quite reserved when that’s not particularly in my nature. I have ordered from Thomas & Turner multiple times and have, overall, been pleased… until now. I’m currently waiting on 2 Christmas outfits which were supposed to arrive in Sept & Oct and I’ve yet to get a straight answer on if & when these will arrive. Here is where the real problem lies- last December, I ordered a Georgia & a South Carolina outfit for CFB season. They were set to arrive in May 2025… and I’ve yet to see them. Furthermore, there has been ZERO communication on the business’s end. Additionally, I totally forgot I ordered so once I realized it, I’m now pissed that they’ve taken advantage of me and stolen from me. As a paying customer, I expect honesty, integrity, and accountability. When a business owner cannot deliver on those basic expectations, the customers are pushed to speak out on it. Said business also has a “store credit only” return policy so refunds are not given. Clearly, this will not work for me in this instance. 48 hours ago, I emailed the business with a professional, but stern email expressing my concerns and clearly stating my expectations moving forward. There were 14 minutes between my email and their response which has to be a new world record. I was told at that time to give them 24 to 48 hours to resolve the issue. We’re now at 48 hours and I’ve yet to hear anything which is not uncommon. I gave the opportunity to make this right, but again I’m left ghosted without response.