Description

I was looking for help to set up my new HP laptop to my printer. I thought I was connected to the HP web site chat, and was advised a tech would call me but I was actually contacted by Candler Care LLC. I gave this company access to my computer, they advised me my internet connection was compromised, that they found 43 foreign IP addresses and numerous trojan viruses on my laptop. I had some reservations, they convinced me I had to fix these as it was why the drivers weren’t installing. After changing the cartridge, more paper, opening and closing panels the printer worked. They advised me it would cost $199, and said I needed to buy one of their protection plans which I declined. I used PayPal just in case it was a scam. Later that day I checked with my son an IT Professional and found out there was a BBB file on Chandler Care LLC and that they were not actually affiliated with HP.