Description

The merchandise advertised is a plush 3 dimensional Highland Cow figure tree skirt that attach's to the bottom of the tree. What we received was a round 2 dimensional piece of cloth with 5 cow picture's. The day we received the product, I went directly to their website and there was no phone number. You could only contact them through either a support ticket (which I did) or to email them (which I did). I emailed them immediately because we wanted to return the product for a full refund since it was not what was advertised. We had no response for the company until 5 days later. Which pushed us to 2 days per their website of their 7 day return policy. On day 5 the response that I received from the company was that there could be a 20% variation in what was ordered, and for our inconvenience they would give us a discount on our next order. On their website it states you have 7 days to return it, but on day 5 it was not even an option. After taking a closer look at the pictures advertised, they appear to be AI generated, in my opinion they do not even exist. We posted 4 , one star reviews on their website, yet it still shows over 12,000 5 star reviews with nothing less then 4 . We even went to our bank to have the charges reversed, but since the product was not returned (which we have no way of returning it, since we were not given that option) there was nothimg our bank could do. It's worth mentioning that their address tachyonext Inc. Sounds eerily similar to "attack you next". I do this in hopes of preventing anyone else from being scammed as we were.