Description

Advertised 6FT holiday garlands, arrived only 5’2”. Advertised fluffy and full, but garlands are sparse and limp. States 90 day money back guarantee. Now says: “We submitted a prepaid label request for your return through our carrier portal, however, we were notified that the label was not approved by the state of origin of your order. When a product needs to be returned to an international facility — like our main manufacturing warehouse — the carriers and the state apply additional routing checks. In this case, the return route was not approved due to updated CO2 emission regulations that USPS, UPS, and other carriers recently enforced for international returns. This means that when a package is being shipped back to a foreign factory, the carriers are required by state guidelines to charge an emission-based fee at the time of shipment. Because of this regulation, the prepaid label we attempted to issue was automatically rejected — not by us — but by the state/carrier system. We genuinely tried to activate it and complete the process for you, but we are obligated to follow the state and carrier restrictions, and we cannot override these rules.“ Unable to return without paying $40 CO2 emission clearance, plus our own shipping to China.