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******* ***** Subject: Request for Chargeback / Fraud Investigation & Formal Complaint Against Legend Trading (Legend Traders) Dear Sir or Madam, I am submitting this letter to formally dispute a transaction charged by Legend Trading Prop Firm (also known as Legend Traders / TradeAvaid) and to file an official complaint regarding deceptive, misleading, and harmful business practices that resulted in the loss of a legitimately profitable trading account. 1. Summary of the Incident I had several trading accounts with Legend Trading Prop Firm. One of these accounts recently held over $6,000 in verified trading profits, and according to their own system, I was three days away from being eligible for a payout. On the date of the incident, I logged into the platform and discovered that the profitable account had disappeared. When I contacted the company to resolve the issue, I was told that: - My account was “permanently shut down” - They could not restore the account - They applied a reset to this profitable account - They claimed I requested the reset — which is false This is factually incorrect and contradictory to my written instructions. 2. I Requested a Reset on a Different Account — NOT the Profitable One I paid the company approximately $500 for an account reset. I specifically instructed them to reset an account ending with “00,” which was an account that had already been blown and needed reset. Instead, the company applied the reset to the wrong account — the one with over $6,000 in profit — effectively deleting it and erasing my upcoming payout eligibility. I did not authorize a reset on my profitable account. The platform interface is designed in such a confusing manner that: - It prompts users to reset the wrong account - It does not clearly warn the user - It allows resets to be applied incorrectly - It lacks any confirmation safeguards - It misidentifies accounts, leading to irreversible financial loss This behavior demonstrates systemic design negligence or intentional deceptive practice. 3. Deceptive and Unlawful Platform Design Throughout my experience, Legend Trading’s platform repeatedly exhibited behavior consistent with consumer deception, including: ? Misleading reset interface The website’s reset page: - Does NOT clearly display which account is being reset - Automatically pre-selects the wrong account - Encourages users to complete resets without proper warnings - Makes it appear that the user caused the mistake ? No confirmation protections No: - Double-verification - Confirmation email - Warning that a profitable account might be deleted - Account selection verification screen - “Are you sure” prompt ? Unlawful liquidation policy If a trader accidentally holds a position past 5 p.m., the platform permanently deletes the account rather than flattening positions like professional firms do. This results in: - Loss of all profits - Loss of the evaluation - Loss of the account itself - No payout - No ability to continue This policy appears structured to avoid paying traders, especially those near payout thresholds. 4. Evidence That This is a Pattern of Misconduct Legend Trading has a reputation for: - Deleting profitable accounts - Avoiding legitimate payouts - Resetting the wrong accounts - Misleading interface design - Arbitrary liquidations at 5 p.m. - Providing confusing user prompts - Denying responsibility for platform malfunctions My case aligns with this broader pattern of misconduct. 5. Financial Impact As a result: - I lost over $6,000 in legitimate profits - I was three days away from payout eligibility - I paid $500 for a reset that was misapplied - I lost the ability to continue the account - I lost the ability to receive a payout I rightfully earned 6. Requested Outcome To the Credit Card Company: - A chargeback for the reset fee and all fees associated with the damaged account - Consideration of this business as high-risk or fraudulent To the BBB: - Acceptance of this complaint - A full investigation into deceptive website design, payout avoidance, account deletion practices, misleading marketing, and punitive liquidation rules I am prepared to provide screenshots, account numbers, chat logs, and any supporting documentation. 7. Closing Statement This incident was not a user mistake. It resulted from a misleading, poorly designed, and potentially intentionally deceptive platform. I followed all instructions, provided the correct account number, and requested the reset on the correct account. Instead, the company: - Erased a profitable account - Removed my payout - Refused to restore it - Refused accountability This is unacceptable and warrants full dispute processing and regulatory action. Thank you for your time and assistance. Sincerely, ******* *****