Description

I was on social media scrolling when I came across these discount purses. The social media page was Glam-aholic, not Glamaholic ( the latter is the official business). The advertisement listed five dollar deals on purses. I bought some purses, a backpack, and a beanie. I made this purchase in August. I received tracking information about the shipping and when I received notification that the delivery was made, I looked around my mail room and spoke with my property manager. There was no package for me anywhere. I proceeded to email customer service at [email protected], and I told them that I did not receive my package. At first, customer service apologized and said that they would ship out a second free of charge. I was actually home when I received notification in the tracking website that the delivery was made. I was downstairs in the mail room and there was no truck or no delivery person that left my building. Then I get furious and demand a refund. “Customer service” tells me due to force majeure, my refund would be processed, but would take up to 25 business days and I would only receive a partial refund back, not a full refund. At this point, I checked the official social media page of Glamaholic and they make a post about their company being scammed. At this point I emailed the supposed customer service team and I tell them I know that they’re a scam. I’m reporting them to the Better Business Bureau. They gave me the same line that due to the force majeure, my refund would take 25 business days to process, and I would only receive a partial refund.