Description

On May 20th, 2025 a school PTO Board purchased a custom mascot online from RedBrokoly.com. On June 12th, 2025 we messaged the company on their website asking for an update on our order and we received this response via email "Order in production Laura Vallier - EMEA Business Manager Des mascottes internationales / International Mascots Web : www.redbrokoly.com IG : @redbrokoly Pinterest : https://www.pinterest.ca/redbrokoly Facebook : https://www.facebook.com/redbrokoly Tiktok : https://www.tiktok.com/@redbrokoly Youtube :  https://www.youtube.com/@redbrokoly". On July 16th, 2025 I emailed the company at [email protected] to ask for a delivery update and the response was "This order has a US address. Due to US tariff policies, the package was returned to China. China Post has indicated that US tariff policies should be back to normal around August 20th, and shipments to the US can resume normally around that date. Once service resumes, I will resend this package to your customer. Please explain this to your customer. Thank you for your understanding. Laura Vallier - EMEA Business Manager". On August 12th, 2025 I messaged the company on their website asking for an update on our order and I received this response via email "hello we are waiting trump policy update to ship to US thanks for your understanding, Laura Vallier - EMEA Business Manager". On August 25th, 2025 I emailed them again to ask if the product shipped and did not receive a response. On September 5th, 2025 I emailed the company to ask for a refund and did not receive a response. On September 18th, 2025 I sent another website message and did not receive a response. On September 18th, 2025 I emailed the company to ask for a refund and received this response "yes the shipping has been posponed due to tariff but mascot is ready could you please pay the taxes and fedex shipping of 400 $ usd ? let us know, you will receive it in 3 days thanks Laura Vallier - EMEA Business Manager".  I responded to the email stating we would not pay any more and asked again for a refund.