Description

I ordered laundry baskets that were advertised as high quality handmade. The images look like they are hand quilted applique images of cats. They arrived today, they are cheaply mass produced, not handmade, they smell of chemicals. When I went to return them I find the following unacceptable return policy. Replacement, Refund & ReturnPolicy More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at [email protected] and we’ll sort it out! Also please be informed that placing an order means that you accept all the terms mentioned below 1. Cancellation Or Modification If you change your mind about your purchase, please send us an email [email protected], providing your order number and the modification you would liketo make. We’ll confirm once the modification or cancellation has been made. Your order is only able to be canceled or modified within 2 hours after purchase.Then the order is locked for processing and can no longer be canceled. Please be informed that: A management and transaction fee (20% of your total order value) will beapplied for the cancellation. We are not guaranteed to deliver your order in a timely manner if your orderneeds design modification as it will take much longer to modify your designduring the holiday season Personalized orders are locked for processing right after the order is completeso it is impossible to make any adjustments. Please double-check all detailsbefore completing the order. NOTE: Please keep in mind that purchasing means accepting all the termsmentioned above. 2. Replacement & Refund Our policy lasts 07 days. If 07 days have gone by since your delivery date, unfortunately, we can’t offer you a refund or exchange. Due to hygiene reasons and the fact that our products are made to order, we do not change or issue full refunds unless an item you received has a major problem .This is when the item is: Damaged due to the fault of our factory or the carrier; Not what you ordered; Defective Please note that slight variations in color due to lighting conditions are notconsidered defects. Also, other cases (not mentioned above) we only offer a partialrefund (excluding the shipping fee). Please allow for a 20% difference between the advertised images and the actualitem you receive, as all our products are handmade. To file a claim, please send us an email to [email protected] and include the following information (this is a must): Order number Video/ photo of the defective product AND the label package If your claim is related to a printing error, please include photographs of the error. If your claim is related to print size issues, please include a measuring tape, stick, orruler in the photographs of affected garments. Full delivery address Contact telephone number Our support team will review the photos/videos of the defective items and, if youritem is eligible, we will resend the product to you for no additional cost. In casesending a replacement product is not practical, we will reimburse you the full cost ofthe eligible product. We highly recommend contacting us regarding the eligibility of your order for returnor exchange before returning any product. At Quiltnest, we strive to ensure you’re delighted with your purchase. Due to ourproducts being made to order and the high cost of international shipping, wegenerally do not accept returns . However, in special cases, we may approve areturn to our address: 132 Gaolong West Road, Kaku Shang Zhonggao City, GaobuTown, Dongguan City, Guangdong Province, 523084. If you choose to return your order without consulting a representative, and it doesnot meet all of our requirements, a refund will not be issued, and you will be notifiedvia email with any and all options available to you on how to proceed. 3. Late Or Missing Refunds (If Applicable) Typically, refunds are processed within 5-7 business days. If you haven’t receivedyour refund by then, please follow these steps: Check Your Bank Account – Ensure the refund hasn’t posted. Contact Your Credit Card Company/Bank – Processing times vary, and it maytake additional time for the refund to appear. If you’ve completed these steps and still haven’t received your refund, please reachout to us via email at [email protected] for further assistance. 4. Wrong Address Disclaimer We are not responsible if your order gets delivered to the wrong address or returnedto the sender (as all of the items would be destroyed right after they come back tothe manufacturer's warehouse) for orders shipped to the wrong address due to acustomer inputting the incorrect address. Please be noted that replacements for these cases will not be free of charge soplease be extremely careful when entering your shipping address. Customer service is our #1 priority and we will do whatever we can to work things out. Thank you for considering Quiltnest and if you need further assistance, please don't hesitate to contact us via [email protected] .