Description

I uploaded the conversation with the support agent but I should explain everything. JR is a social casino that has free bonuses. As a way of making extra money I participate and most don't require purchasing to use. In fact in terms of purchasing to use this is the first. Every other one has given money that I have won since March this is about ~$4500. I get they each have their rules and regulations. However, even given the quoted rules that is still in violation and honestly just reasonable or common sense standards. As per the conversation as stated above I go through the social casinos on a daily basis and collect money playing through when appropriate. JR is no different. Unlike others you can't automatically redeem as stated you have to purchase first. In previous conversations I had asked about the amount earned through free bonuses before purchasing and what happens in terms of redemptions. I was told 100$ was the max. So when I reached 100$ I purchased (yes it is small but if it happens for it small it's going to happen bigger too). I want to clarify there is redeemable and unplayed coins two separate categories. With the purchase I had unplayed real money coins from the purchase and a small amount from the daily bonuses I don't know why this bifurcation happened (this was roughly 1$). Myredeemable coins my redeemable coins were under 100$. The minimum ACH redemption was 100$. I had 19$ in unplayed real money coins. I played through these coins and was able to get well above 100$. The maximum redemption possibly due to a glitch was 100$ as well meaning I left behind money in my account. When the amount came through I shockingly received 25$. Last time I checked 25 was not 100. Pursuant to the conversation he says 25 is the max given for daily logins. That's understandable not sure the leglity on this but I can work with it as 25 isn't also 0. Why I am writing this though is the amount on the account again the conversation he says it was all logins but that is untrue. I played through the coins given (he acknowledges) and won. Meaning the amount given should be 25$ + X amount my win was. This didn't happen. In fact I actually would be happier if it was just what the win was because on principle it wouldn't be mispresented. Again using the conversation *after* these real money coins had been played and I won I was refunded my purchase to avoid paying out the win. To me this is a scam because I refuse to believe they refund every single non win purchase. I also refuse to believe I am the only one. Can the BBB do anything to investigate, shutdown, or levy reprecussions for these actions that are unethical and in my view and hopefully yours illegal business tactics.