Description

Subject: Fraudulent Billing, Deceptive Business Practices, Service Throttling, and Financial Harm To Whom It May Concern, I am filing a formal complaint against Spectrum (Charter Communications) for a pattern of deceptive, fraudulent, and predatory business practices that have directly disrupted my life, my work, and my financial stability. For two years, Spectrum charged me for 1 Gig Internet service while knowingly failing to provide the required hardware capable of delivering those speeds. They billed me at a premium rate for a service they knew I could not physically receive through the equipment they installed in my home. This is not an error. It is not a misunderstanding. It is systemic, intentional misrepresentation for financial gain. Despite repeatedly asking Spectrum to correct this, refund the fraudulent charges, or provide the proper hardware, they refused to fix the issue and continued billing me for a service they absolutely knew they were not delivering. When I finally refused to pay for a service that they were knowingly not providing, Spectrum retaliated by cutting off my internet entirely. --- SERVICE THROTTLING & PHONE DATA SABOTAGE In addition to the fraudulent internet billing, Spectrum has repeatedly throttled my cell phone data without cause or notice, directly interfering with my ability to: run my business handle work responsibilities access essential services communicate professionally complete online tasks tied to my income This throttling occurs even when my bill is paid. It is deliberate obstruction and it impacts my livelihood. --- HARM & DISRUPTION Spectrum’s actions have caused significant, measurable harm: Financial harm from being billed for an unavailable service for two years Loss of work opportunities due to internet outages and throttling Business disruption caused by unreliable service that I depend on daily Stress, wasted time, and ongoing instability caused by Spectrum’s refusal to take accountability Retaliatory termination of service when I demanded corrections instead of continuing to overpay Spectrum has shown a clear pattern of billing deception, bad-faith customer treatment, and retaliatory behavior. --- REQUEST FOR FTC INVESTIGATION I am requesting the FTC investigate Spectrum for: 1. Fraudulent billing practices 2. False advertising & misrepresentation of service capabilities 3. Failure to provide contracted service 4. Retaliatory service termination 5. Unauthorized data throttling 6. Systemic deceptive conduct affecting consumers I have documentation, accounts, and a clear timeline reflecting Spectrum’s misconduct and am prepared to provide it in full. Their practices are not isolated accidents — they represent a consistent pattern of abuse, and the financial and professional harm I have suffered is significant. Thank you for your time and attention to this matter.