Description

I used Temu for the first time on November 18th 2025. Ordering from its website from a supplier named Colllla. The item ordered was a sexual wellness device that was supposed to be 50 inches, and 41.9 pounds. Two days later the item was picked up by FedEx. FedEx reported that the packages total weight was only 28 pounds. I had then reached out to the supplier saying there must have been a mix up the item was under weight making it the incorrect item ordered. The supplier didnt reply to me. During the shipping period another person on the website left a 1 star review for the same item that he received was incorrect and under weight. The supplier has a no return/refund policy for any opened packages. Mine is still unopened in its orginal shipping box. They are arguing that the item is correct and does not have any flaws and met quality inspection upon leaving warehouse. But my argument is that it is the incorrect item since it does not weigh the 41.9 pounds that was ordered. Im still waiting for a resolution to this incident and wanted to report them so it doesnt continue to happen to others.