Description

Purchased a set of 5 gold light up Christmas tree’s. Upon receiving, 2 of the 5 trees were broken: The switch to turn the light on was far below surface level so you couldn’t switch on. I tried using a slim object but it was just floating and flimsy so you can’t turn it on and you can’t get a grasp on the actual switch. Another tree has a short in the wiring, it turns on/off as it pleases. In addition to that, it’s not gold.. it’s an ugly, plastic very cheap looking yellow colour. Truly, the Dollar store has far better looking items for much less. I contacted customer support- provided photos and a video as requested and they offered me a $4 refund (paid $36usd). I asked for a refund and to return the product and they upped the “compensation” it to $8. I obviously again declined and said I wanted a full refund and to return the broken product. They then stated I would have to pay for shipping back to China.. I provided them a screen shot of their policy posted right on their website and it states for damaged goods, the customer is not responsible for the return shipping cost. They still refused and continued to offer an insulting $8 refund. To add to this, all this communication happened over almost a full 2 week period. They kept dragging it on and on ignoring my request to return. Such a waste of money!