Description

Website consistently advertises discounts for shoes that are already rare and are selling for more on legitimate sneaker apps. I didn’t catch this because I thought the shoe I purchased was a recent release and thought was readily available everywhere. After my purchase, I realized it was more than 2 weeks in not receiving any shipping confirmations. This is rare these days especially with fast shipping times within the country. After trying to call their support number which turned out to be a fake voicemail or cell number that no one returns calls, I decided to email their support email address and no response days after. After my email, they sent a tracking number for a package coming out of Hong Kong. (I already knew at this point this was not going to go well as there are plenty of imitation shoes and products coming out of Hong Kong). I then called my bank since Arklen didn’t return my calls or didn’t email me back with my inquiry. So I got my money back from the bank and a week and a half later, I got a fake shoe shipped to me. You don’t have to be a professional to know how fake this shoe was, it was an imitation. To date, they are sending emails threatening legal action and trying to convince me to pay for the imitation shoes through a “secured payment link”. Not only do they not have a contact number, searching for Arklen phone number on google will list you a phone number tied to many domain websites, which are all probably selling the same fake/imitation products from out of the country. It is also funny that their “legal team” already emailed me even though they still haven't responded to my original email to them before my bank took action. Instagram needs to take Arklen USA page down so others don’t become victimized.