Description

I purchased a dress online from this company. Within 5 minutes I contacted the company to cancel my order. They said they could not because it had already processed. I asked for a prepaid label to return the item once it arrived. It took 3 weeks to arrive. I called the phone number listed and the company I called was in Charleston,SC. They said I had the wrong number they receive phone calls frequently as it is the number listed in the website. I emailed the company again and was told they did not have prepaid labels. I would have to pay to return the item to China! No where on their website does it say it is a Chinese company. I looked on Trusted Pilot online and found out this company is a fraud. They have offered me 40% return or full return if I return the item. The cost of return is $50. I again contacted the company and asked if I could return it to their Charleston,SC . They said they have a “dedicated returns warehouse” and they cannot “accept returns to their SC address on their letterhead”. Because that address does not exist! I asked for a phone number for customer service, they do not have a phone number. They also stated costs to return are high,and most “customers choose one of their options.40% return cash back or 100% store credit voucher.” Please advise and list this company as a fraud. Thank you