Description

I am writing to express my concern regarding a recent purchase from the website Clarkson New York. The site claimed to be a Trusted US Brand and A reliable US based brand since 1999. Based on this, I believed I was purchasing from a U.S. company. However, I discovered it was an international order only after receiving a transaction alert from Chase indicating an international charge. Chase has since credited my account for this transaction. Merchant Name SP CLARKSON NEW YORK, Amount $175.84, Date 10/26/2025 When I received the merchandise, I was extremely disappointed. The items are poorly made with inferior materials. Sizes are much smaller than expected. None of the items have tags. This is not what was advertised on the website. Today, I received a threatening email from the merchant demanding that I return the items and pay all shipping and customs fees because Chase refunded the charge. I am not satisfied with the merchandise and feel misled by the company’s claim of being U.S. based. I would never have purchased had I known it was an international seller.