Description

I was attempting to buy Broadway tickets online for a Mother's Day present for my mother. I thought I was directly purchasing from the venue. This business, TicketSqueeze, maintains a website that is branded for the venue with misleading language/branding that made it appear to be the legitimate venue, with the links to the only valid ticket sales. It also contains misleading language promising the ticket sales are the only way to avoid inflated fees. The website also shows up at the top of Google results when searching for the show's venue. After a weird, sketchy ticket delivery process, it became clear that this website and company (TicketSqueeze.com) are a reseller marketplace that had inflated the ticket price and fees by over 30%. I'm not sure the tickets are even valid, as they did not come from a legitimate company, but rather an individual. I also received a phone call from the company in June stating they sold me tickets to the 7:30pm and they could no longer honor that and it had to be the 2pm show. Then they emailed me in October to "claim" my ticket and the ticket showed the 7:30pm time. When I tried to "claim" my tickets it took me to a website that the only action I could do was to release my ticket. The site did not look legitimate at all. When I called the customer support number on my email, the agent that took the phone call was extremely rude. I'll be pursuing this further with my credit card company and the customer support.