Description

A random person contacted my child & told my child he mistakenly reported him, and the random person sent him a screenshot of the report which stated he will be permanently banned. On that screenshot showed the information of the rep's email he can reach to dispute it. My child then contacted the rep in fear of the ban through email. In conversation with the rep which is "Steam Support Josh josh45000", the rep explained to my child what was going on with the report. The rep went on to state that my child's account was going to be permanently banned. The rep also stated my child had an error with one of his purchases. Which didn't add up, all of his purchases went through prior to their conversation. Then, the rep asked my child to go onto discord to communicate further because he wanted to see his screen. The rep sent images of a website where he can purchase gift cards so he can fix the issue with his account purchases. The rep gave my child a time limit in which his account was going to be banned. The rep caused confusion and fear with the limited time to figure out what was going on with the account. At times when my child would ask detailed questions to understand things the rep would go silent or start talking about what my child needs to do to not get banned. My child ended up purchasing a $50 gift to be used to fix his account by a third party. The rep then stated he was only 20% out of the 100% complete to fix his account. That's where my son reaches me. I start communicating to the rep and in trying to understand and asking all my questioning the rep disconnected our conversation. He 100% set my child up to be scammed. Please help to make this company aware of the people who are representing them.