Description

I hate writing this because I always give people - especially artists - the benefit of the doubt, but I can't keep quiet anymore. On March 29, 2025 I placed an order for an art print, from LadyBug Art (Jess Tyrrell), who is a pet loss/grief artist based in the UK. On March 31, she opened a few commission spots, and I was so excited to get one. I received email confirmations for both orders. Her website states that regular orders typically ship within 5 days, commissions can take up to 8 weeks. I had no problem with either time frame, and even was ok if the print shipped with the commission. A week or so after these orders were placed, I reached out to ask if they could be combined when shipping. I did not receive a response. About once a month since then, I emailed her but never got a response. She emailed me one time, in June, to ask me questions for the commission painting. I replied with answers and a photo of my dog, and never heard from her again. In August, she told me via an Instagram comment that my orders were being packaged and shipping in the next few days. I did not ever receive tracking or any indication that they ever shipped. Follow up emails and social media comments went unanswered. I have more recently commented on Instagram and my comments are deleted. I don't even mind waiting longer for the commission if there is a list of customers in front of me, but I wish at this point, she shipped the print out in the meantime and would give me some sort of information about the painting. Her work is so beautiful and I want what I ordered, but waiting 7 months for a print and an update is crazy. I know shipping to the US is messed up right now, and I even mentioned that in one of my several emails to her. She made an entire post about US shipping and orders going out before the tariff situation, but my orders weren't part of that. She recently made a post which states "A piece of art heals a tiny part in a journey none of us wanted to be on, a feeling of comfort and colour on canvas. The happy side of grief." How ironic that her art can help heal all of us, but she makes it so much harder by holding our orders hostage. I posted the above information on a review website on Nov 11, 2025 and later that day, Jess emailed me saying my painting and all orders would be shipping on Friday (11/14). I never got a shipping confirmation or any indication that it shipped. I have followed up via email a few times and commented again on social media but get no response. This is so unfair and a horrible way to treat paying customers. I know I am one of many, many customers who have paid and never received their orders.