Description

I purchased a heated blanket for my wife from an advertisement on Facebook from a company called snugama. After weeks of no actual delivery date and their product not being able to be tracked, I contacted their support page which only has an email address. They told me their American warehouse had some sort of severe weather and that orders were delayed and never gave me an estimated time of delivery. After requesting a refund, they said that there was a large queue of refunds to work through and they would let me know when my refund would be issued. It’s now been over a month and a half and I have no product or refund.

BBB Notes as provided by the FBI: 

WHAT TO DO IF YOU ARE A VICTIM
If you are a victim of an online shopping scam, the FBI recommends taking the following actions:
• Report the activity to the Internet Crime Complaint Center at www.IC3.gov or your local FBI field office, which can be located at www.fbi.gov/contact-us/field-offices.
• Report the activity to the online payment service used for the financial transaction.
• Contact your financial institution immediately upon discovering any fraudulent or suspicious activity and direct them to stop or reverse the transactions.
• Ask your financial institution to contact the corresponding financial institution where the fraudulent or suspicious transfer was sent.
If you believe you are the victim of an Internet scam or cybercrime, or if you want to report suspicious activity, please visit the FBI’s Internet Crime Complaint Center at www.IC3.gov.