Description

Email sent to scammers who charged me for a year subscription even after I cancelled. From to to company: “YOU have yet to provide proof on your end of my missed cancellation information. The image you provided in a previous email shows a ‘cancelled’ subscription and in the upper right corner of the screenshot shows ‘create subscription’ which further proves there was not an active subscription. Not sure why you sent that screenshot, it indicates there was no subscription. There is no name. There is no date. That could belong to anyone. Furthermore, when the trial subscription was cancelled, why would I take a screenshot? I assumed your company was an ethical one that did not steal money and underhandedly bill hundreds if not thousands, crookedly. All emails, screenshot, and link to your App and website has been provided to the credit card company. The subscription was purchased through the App, not website. What is your cancellation protocol in that situation? “ The company keeps circling saying you can only cancel through website. They provide cancellation info and that is through i.e. Apple Subscriptions…even when instructions are followed they STILL charge. Hundreds of reports on their App of people’s money being taken.