Description

Contacted this car lot about a vehicle i was interested in financing. Got approved and then noticed that the loan amount was for a larger amount than i had figured initially. I was willing to look past their slightly larger document fee. But what was alarming was an 800 dollar charge for a pulse safety system installed. I of course declined, and was informed they do this regularly along with other dealers as well..thats odd as I've been buying used vehicles for decades and never encountered this until them. They mentioned some customers resist the service and some are accepting, sure , the ones that are unaware. I was dismissive of the information after speaking with Brandan Brown and just figured id be purchasing my car else where since they refused to remove the unwanted service. Then this morning I became curious of what their angle may be in regards to this pulse safety service. Upon researching i soon discovered that others had indeed had the services forced upon them as well by various dealers. The parts themselves are fairly inexpensive totalling roughly 40 dollars, although Crossroads added 800 dollars to my balance to be financed . To install this mechanism the usual procedure is to splice into the factory wiring for this add on. For my peace of my mind i would only have that done by a professional, preferably the dealership from which the vehicle originally came from. And the final discovery for me reveals that this service of 3rd flashing brake light in rear has had plenty of dispute from officials. I believe it to be illegal here in Ohio based off what ive read. There are several stories of receiving citations from law enforcement due to this install. Only to receive zero aid from dealership who installed and having to pay to have the feature removed , out of pocket. This is all new to me as ive never encountered this before. But at the very least i guess my biggest question is how could a company with a solid reputation force me to install a feature on my vehicle that i not only refused but also appears to not be in good standing with Ohio Highway Safety Regulations. My next question is how often are they doing this and is this company in violation enough to be fined for every time they have done this in the past. May the people at Crossroads Car and Truck have the day they truly deserve using consumer manipulation tactics. As far as the actual consumers out here, folks protect yourselves, times are different these days.