Description

I had called the MA Garage Door Repair company to make an appointment to have my remotes checked for my garage door openers.  I was told that we could not come to them because they don’t have a building, that they would have to come to us.
The technician arrived within the appointment time made. He drove here in an older model red Ford truck with no business signage. He followed me into my home as I went to get my remotes from my table near my front door, when the garage is next to my front door.  I told him that we needed to go outside.  
He looked at the remotes and opener and said that the entire system needed to be replaced.  I told him that it was new and I didn’t want to do that.  He said it wasn’t new and that I would need everything  replaced. He also suggested that I purchase a key pad for outside the garage door.  I repeated that I only want the remotes.
 He quoted me $300 for two remotes after I declined a higher amount.  He said to pay him cash because it costs money to use a credit card.  I told him that I would write him a check.  He said to make it out for $350 so that I could tip him $50 for his services.  I told him that businesses don’t request tips for a service call. He said that just for having come to the house, it would be $130.
We agreed for him to do one remote for $150.  He would not use my remote that is identical to the packaged new one he had opened. He said that he didn’t have a second one with him and would have to return.
When he began to work (used a ladder to climb to the garage door opener with his newly unpackaged remote) I called someone to be with us.  I felt that we were being scammed and wanted someone here to witness what was happening. 
He asked if his ‘trainee’ could come to be with him as he worked.  They both had ladders and spent time on them speaking in a foreign language to someone apparently receiving instructions what to do (I could understand numbers).  He was not able to accomplish anything.  I told him that I would pay him for coming out.  He asked for $70 for the service call, but did not ask for a tip (we suspect because we had our witness here with us).  
He was seen by a bystander in the street waving our check and laughing prior to getting into his truck.  He drove away quickly.  We live in a residential area where there are many children out and people walking their dogs.  I didn’t realize until later that perhaps he was driving quickly so that we couldn’t read his license plate number.
After he left, I couldn’t close my garage door with the button on the wall anymore. I called the company and told the representative who answered that the technician just left. He said that he would call him and have him return.  When he didn’t return, I called the company again.  The representative apologized and said that he would call the technician again, then he would call me back himself.  Neither occurred.
We now are afraid of retaliation because we called our bank to stop payment on the check. We are left in a worse situation than prior to when the technician had come to help.  We now have to manually open and close our garage door. 
Please know that the email for the company I had provided is made up in order to be able to advance through the space provided for it in the report.  There is no email on their website (https://repair.magaragedoorrep.com).  The technician said that he was from Northfield when asked.  We don’t know if he was being truthful and there is no address on the website.  The zip code provided is for Northfield, Ohio.
Also, we noted that a 5-Star review that was written in the review section of the website was written by the technician (the representative on the phone had given me the technician’s name).  Another positive review had the last name that was used on the check I’d written. The technician told me that this was the name of the manager.  He dd not want me to write the check out to the company.  He did not provide a receipt.