Description

I booked three round trip flights to Medellin, Colombia for my children and I on cheapvuelos.com. I entered my credit card information and received a confirmation of booking email immediately. About an hour after booking the trip, i received a call from cheapvuelos.com stating that while I was entering my credit card information to book my trip, the seats had been purchased by someone else and were no longer available and the cost would now be over $5000. I requested to have the transaction canceled and was told they would not do that. I was transferred to a supervisor who tried to offer me other alternatives all requiring me to pay at a minimum $800 more per ticket. I refused and repeatedly requested to have the transaction voided. I was continuously told that was impossible, and that I’d have to pay $49 per ticket cancellation fee - a total of $147. The company tried running my credit card for said amount 7 times. When the card continued to be declined, the supervisor said I should talk to my bank and call her bank. I prodded to call my credit card company and tell them the story. They said nothing would go through and they flagged the company as a scam. I canceled my credit card and put a fraud alert on my credit. Several hours later, cheapvuelos.com called my phone and left a voicemail asking me to pay the fee. I blocked the number.