Description

I asked for a refund immediately after I realized it was not the US STate Department. Then I got this: Dear **** *******, Thank you for contacting us. We confirm that your request has been reviewed and the refund has been approved. The amount of your application has been refunded directly to the same credit/debit card used, and no further action is required. Please note that this process can take up to 10 business days to be completed, depending on your bank. Please be informed that we are a private company not linked to the U.S. Government that offers assistance in filling out passport application forms. We are fully committed to our services and customer satisfaction. Our easy-to-use platform provides simplified U.S. passport form solutions to support an effective passport application process. We charge a fee for our services and provide customer assistance and support throughout the process of completing your U.S. passport application. We remain at your disposal for any further questions or assistance you may need. Kind regards, Customer Service Department And then they only refunded 48.00 and got this: Dear **** ******* **** *******, Thank you for contacting us. ? We understand your frustration and appreciate the opportunity to clarify. Our website clearly states before payment that we are a third-party document preparation service and not affiliated with the U.S. Department of State. Our service fee covers the preparation and support for the passport application documents, which are made available shortly after an order is placed. Your partial refund was processed in accordance with our current refund policy, which applies to all purchases made under the same terms. We regret that we cannot issue an additional refund, as the service was provided as described. We respect your right to share feedback, and we assure you that all payments were handled securely and transparently. We hope the above has been of assistance and clarifying. Best regards, Customer Service Department - I have tried to call (got hung up on) and there is no address or place to speak to a person.