Description

My husband saw an ad on Facebook for a stainless steel cat drinking fountain. The ad directed us to the website tryvitalsip.com. We both thought it was a good deal, so I placed the order for the fountain, 16 months of filters, $4.95 for shipping protection against damage or loss, and $19.95 for lifetime replacement pumps on November 16th, 2025. I thought I got a confirmation email, but when I looked for it two days later, I couldn't find it. It was not in my inbox, trash, or spam folders. I thought the fountain would be delivered on November 18th, 2025, but after not finding the confirmation email, I went back to the website and sent an email through their interface to ask when my order would ship. I have received no response, but it has been less than 24 hours. However, I did some research and discovered that it is most likely a scam. I am following my bank's directions and reporting it here so others won't get caught up like we did. My bank told me to go back to the website and send another email requesting the cancellation of my order and a refund, which I have done. Please do your due diligence when looking at ads on Facebook. Most of them are NOT legit. Research before you buy, and save yourself the hassle that my husband and I are now going through.

BBB Notes as provided by the FBI: 

WHAT TO DO IF YOU ARE A VICTIM
If you are a victim of an online shopping scam, the FBI recommends taking the following actions:
• Report the activity to the Internet Crime Complaint Center at www.IC3.gov or your local FBI field office, which can be located at www.fbi.gov/contact-us/field-offices.
• Report the activity to the online payment service used for the financial transaction.
• Contact your financial institution immediately upon discovering any fraudulent or suspicious activity and direct them to stop or reverse the transactions.
• Ask your financial institution to contact the corresponding financial institution where the fraudulent or suspicious transfer was sent.
If you believe you are the victim of an Internet scam or cybercrime, or if you want to report suspicious activity, please visit the FBI’s Internet Crime Complaint Center at www.IC3.gov.