Description

I ordered on November 2nd and they told me it shipped out November 9th… as the days went on USPS said the item never made it there to be shipped. I contacted the business and they offered to still send it but I declined being I needed it for a specific event on November 15. I paid for 2-day ground shipping so it should’ve made it to me between November 12-13. I was told they made a mistake confusing my order with someone else’s. They tried to tell me due to processing time I couldn’t request a refund but I disagreed because it was there error saying it shipped. Now they’re giving me the run around on a refund. Their website does not specifically state any of this. They have kicked back my refund twice so far.