Description

My internet went down and i did a search for netgear router help. Their number was the one that came up, so i assumed i was talking to netgear company. They never identified themselves and I should have been more suspicious, but I was frantic to get my internet back online. The lady (hemant) patiently explained it is because I stopped using the free trial of netgear's armor, I was getting aoftware downloads that couldn't be downloaded and it was clogging up my router until stopped everything. She said, if I upgraded my armor, it would work again. I was desperate and wasnt thinking too much amd i bought it. I became suspicious, when the payment went to an account under her name and not netgear. Lo and behold, my interent wasn't fixed. I was put in touch with another person and he said I needed to restart it. It kept going back and forth and I finally got in touch with xfinity and they a sent a service agent and my outdoor box had been knocked down. He fixed it and everything was back up and running. The routerhelp.info said they refunded my money and they did not. They also said there was nothing they could do and I needed to call my bank. But it went through PayPal and PayPal said they couldn't refund it. Their service doesnt help my internet or protect it. They won't give me my money back and they wont even send proof that they "refunded" me. Everything that has come out of their mouths has been a lie and I'm stuck and out of $199.99. BEWARE!! Check the number you call!