Description

I saw an ad on TikTok for the company CherryScoops, and it had shown a video where the person scoops beads from a bowl and each bead represents different items that you’d receive in your package. I went on the website and saw reviews that seemed to be good at the time. So I went and placed an order on 10/15/2025. I received my package I believe on 11/13/2025. I was surprised when I saw the size of the package—- it was smaller than expected. I figured maybe it was only partially delivered at first. Then when I opened the package, the items inside were of poor quality compared to what is shown in their videos. You will find a picture of the items received. Each persons’ “mystery scoops” are supposed to be different from one another. After I opened my package, I went on different social media platforms to see if anyone else had issues with the company. I saw a video on TikTok from a person who had posted a few days prior to me receiving my package in the mail.. their video had shown they received the same exact items as I did. So it was apparent that the company was not providing the services they were advertising. I went on their website after I received my package, and their reviews changed. Everyone that had recently received their packages had stated similar issues. Several people stated they received the same items I did. The issue is that their website now doesn’t show their reviews. I believe they must have disabled them from being viewed as I cannot see them anymore. I had sent an email to the one listed on the website stating I was disappointed and wanted my money back, and never received an email back. Their website either in the terms of service or under contact states they usually respond within 24 hours. It’s been 4 days. I believe the company is based in China. I am not sure though. I figured they were because it took about a month for the package to get here.