Description

I ordered from their online shop. I just got an email saying item delivered but if i dont have it then due to circumstances beyond their control its in transit. Tracking number vaguely states items 1 mile from destination. I asked for a real tracking number but received no reply. Since the policy states no refund if in transit they stral money by using bogus tracking numbers and refusing to refund as items in transit. Their email Hello, kim wikman PayPal You've received a new message Hoodies For Heroes sent you a message in response to your request. We encourage you to respond to Hoodies For Heroes as soon as possible to resolve your issue. Here's the seller's message for you: quote Your tracking shows that your order is currently in transit, and we have confirmed that it has not yet been delivered. We understand your concern regarding the email notification stating that your order was delivered. According to our shipping policy, we ensure that all orders are processed and shipped in compliance with our guidelines. The tracking number for your order is 4PX3002168351922CN, and you can monitor its status at the following link: https://track.4px.com. Based on our Terms & Conditions, we are unable to offer a refund at this stage since the item is still in transit. We recommend keeping an eye on the tracking updates, and if you have any further questions or need assistance, please contact our support team at support @ hoodiesforheroes.shop. quote Case ID PP-R-MRI-602510112 Dispute amount $52.35 USD Transaction ID 9DE71515K4296531W Transaction amount $52.35 USD Transaction date November 2, 2025 Seller name Hoodies For Heroes View Conversation What should you do? Log in to your PayPal account, go to the Resolution Center, and respond to the seller's message by December 6, 2025. If you're unable to resolve this issue with the seller, you can escalate it to a claim before December 6, 2025. If this issue isn't escalated to a claim by then, it will be automatically closed. Once a case has been closed, it can't be escalated to a claim. Learn more about PayPal disputes and claims. Thank you for being a valued PayPal customer. PayPal Help & Contact | Security | Apps Twitter Instagram Facebook LinkedIn PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. Learn to identify phishing Please don't reply to this email. To get in touch with us, click Help & Contact. Not sure why you received this email? Learn more Copyright © 1999-2025 PayPal, Inc. All rights reserved. PayPal is located at 2211 N. First St., San Jose, CA 95131. PayPal RT000497:en_US(en-US):1.1.0:5fca8bf3e19e6