Description

I ordered a shirt and M-65 Field Jacket from Bestbestones via an advertisement received on Facebook. I received a confirmation email on 10/25/2025 containing a customer service email address and tracking number. Several days later I attempted to track the items and to contact customer service using the addresses on the confirmation email only to be advised they were invalid. I then contacted my credit card company and advised I wanted to cancel the order and that my attempts to contact the vendor were not successful. They credited my account. Several days later the items ordered were received. They did not fit and the M-65 Field Jacket was more like a shirt than a jacket. I went to the Bestbestones webpage and reviewed their return policy and used the customer service address as shown on the webpage and requested information on the return address. CSR responded promptly and advised they would not provide a return address until I photographed the items, the packaging received, and the size labels on each item. This requirement was not set forth in their published return policy. I refused to provide photos because I considered this a breach of contract and outside their printed return policy, but I did confirm that their photos in their order confirmation email was accurate and reflected the condition the items were in and that I would be willing to return the items at my cost once I received a return address for the return. I advised them that after 5 days if they failed to provide a return address I would destroy the items received. As of this date and time I still have not received a return address. I have attached a copy of their return policy which they elected to amend after the contract was made.