Description

We reached out to Mr. Chimney in Fruitport, MI, (800.257.3214) to sweep out chimney. The day before the appointment, I received a call from a man with a middle eastern accent and Detroit phone number (313.924.3532) apologizing and asking to reschedule for the following week because the technician was involved in an accident. He stated that there would be a fill-in technician to stop by. The fill-in technician, 6'2", thin, young-20's with a mustache and short hair, Israeli (phone number: 773.319.7889) arrived in a dark blue compact SUV without a ladder. There was a woman sitting in the front seat on her phone. He proceeded to "inspect" our wood-burner but never climbed on the roof and never swept our chimney. When I told him that he can access the roof from the back of our house, he said it would be an additional $400 for that service. He shop-vacuumed our fireplace for five minutes and then asked for payment which was done by tapping my credit card on his phone. When he handed me his phone, I saw that the language for his payment app was in Hebrew. He gave me a receipt but the receipt lacks any valuable information about the company. After he left, I called Mr. Chimney to tell them that I wanted to speak to a supervisor. I'm still waiting on a callback. I put the phone number 313.924.3532 in Google and a BBB complaint came up from a customer in November 2024 from Minnesota who had the same experience and who was called by the same number. Many others have had this complaint about this Israeli scam. They have other "businesses" as well: HEAT & SWEEP of Canton, MI and Mr-Air Duct Cleaning. Israeli scammers.