Description

A notice came in the mail regarding our home warranty and how it was about to expire. I called per my husband's request. They already had his name and now have my first name, (lovely). They were able to identify our address and our lender. They stated that our warranty was about to expire, how renewing it would be beneficial and the cost. When I stated that I would need to talk to my husband first before making a decision like this, 'Phil' had to go and talk to go talk to his manager to see if a hold could be put on the account. Well, he came back and said he could, but only if I paid the amount. Then after 30 days, if we decided against it we would be refunded. I insisted on talking to my husband and he stated that I am declining and goodbye. There is a customer ID on the top right-hand side, the top left hand says Home Warranty Division Private & Confidential and at the bottom it states "Not all consumers have previous coverage. We are not affiliated with your current mortgage holder." Please note that they threaten to call your lender and let them know that they will tell them you are opting out of the warranty, making it seem as if you are in dire need of it.