Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

Select a Language

BBB Scam Tracker

Back to search

Scam information

This content is based on victim and potential victim accounts. Government agencies and legitimate business names and phone numbers are often used by scam artists to take advantage of people.

Description

Received e-mail notice of US passport due to expire (true). Logged on to website, filled out application, downloaded photo and made payment by credit card. Received confirmation and message confirming request. Next email said problem with processing and there would be a delay. One day later received e-mail problem resolved, and my passport renewal package was being shipped. As of today, I have not received my package.

Dollars Lost

$156.1

Targeted Person's Location

NC, USA- 28173

Scammer Information
Scammer location logo

WA

Mobile logo

(856) 556-3505

Web logo

govassist.com

Scam Type

Government Agency Imposter

Learn More

Business name

govassist.com

Date Reported

November 13, 2025

Scam ID

1103848


Similar to your experience?

If you find a scam ID that matches your experience, tell us what happened and share the information you have.

Wish to dispute this scam report?