Description

This scammer advertises Vennique brand Mushroom Ashwaganda Gummies. The scammer charged my card immediately and did not provide any shipping info. I contacted their customer support email (the site has no phone listed). The first email from their "support" was a red flag. It was improper with no company logo or signature or greeting or sentence structure and they replied with "You didn’t get your order ? It said it was delivered !". When I asked for tracking or proof of delivery they could not provide me with any information. The next day I received a separate email saying they finally created a shipping label. (This was already a week after ordering). The tracking number showed the product was coming from Hangzhou, China. This product was never advertised as coming from out of country or being made in China. As it's a food item I would have never placed the order if they made this known. Tracking number showing the item hasn't even been shipped or dropped off at a shipping facility yet with customer support LYING telling me it was "already delivered" was very concerning since they already charged my credit card. I asked them to cancel the order since it didn't seem right and hadn't shipped yet anyway. They immediately got upset and started verbally harassing me and sent multiple panic emails telling me I cannot cancel my order or receive a refund even. The site advertises "90-Day guarantee" if you're not satisfied they will refund you. And now before I even got any product they're telling me that no refunds are allowed and none will be given to me. The customer service person emailing me was awful and mean. It's been over 33 days in transit and I still have not received anything I ordered. I alerted my credit card company of this scam after I researched the name Vennique and found many others online complaining of the scam site. I reported to my credit card company and immediately the next day Vennique support emailed me again yelling at me for reporting it telling me that they are going to report me to my bank and making false claims that the product was already in the states much closer to getting to me. When I checked tracking it is STILL in China. They just keep lying to me and trying to intimidate me. I took screenshots of their emails proving they are lying and now they're panicking and trying to scare me into paying for their scam. The way this fraudulent company handles customer interaction alone is a huge alarming red flag and I'm reporting to hopefully save others from having to go through the headache of dealing with them. Their website advertises 24/7 customer service and then when you email them asking for help they actually replied to me saying to refrain from emailing them regarding my order!