Description

They will contact you claiming to be seeking a customer service specialist, after which they will ask for your full name, number, and city/state. After you provide them with this information, they will ask you to complete a "test", which is a question asking what you would do in a given scenario. This is the scenario I received: "Scenario: Delayed Delivery - Special Occasion A customer reaches out distressed because the vintage ring they ordered hasn't arrived by the expected delivery date. It was purchased as a gift for their daughter's wedding, which is only a few days away. They're worried the package may be lost in transit and anxious about whether it will arrive in time for the event. How would you respond to the customer to acknowledge their disappointment, provide reassurance, and offer a thoughtful solution?" After "passing the test" they will send you a job description (attached) and contract that's so detailed and well-written that it looks legitimate. Once you sign it, they will claim that their HR team is reviewing your information, then ask you for personal information, claiming that they need it in order to verify your identity. After you provide this information, they will start your fake probationary period by redirecting you to someone claiming to be a customer service specialist, who you're supposed to "train" with for 30 days. This probationary period is when the fake customer service specialist will assign you "projects" and "requests", instructing you to use a personal bank account to make fraudulent transactions under the guise of purchasing jewelry pieces from sellers. When your "probationary period" has elapsed, they will immediately stop contacting you. Throughout this entire process, they will provide convincing explanations in order to assure you that nothing suspicious is taking place, but this entire process is a money laundering scheme that will leave you owing thousands of dollars to the bank. Beware these people, and if you receive any form of communication from them on a job site (Indeed, Glassdoor, etc), report it at once. Names: Audrey Clark, Jonathan Mason, Alan Parker (possibly all 1 person)