Description

Not sending a way to get a refund. Link they send does not give option when they have said I could do it that way. Ordered bra's - wanted return them and they would not refund my card because they said I had to go through their website but the website would not give me the option to get the refund. I ordered the Bundle of 2 bra's at the bundle price. They did not fit right and the quality was not what I was expecting. Here is the email stream they sent me: Me: I received the bra's but they are too big - how do I go about returning them. Thank you! Them: I'm so sorry the bras didn't fit as expected! You can easily start a return or exchange within 30 days of delivery. Just make sure the bras are unworn with tags still attached. There is an $8 shipping fee for returns, unless you opt for store credit, which is free. You can begin your return or exchange using this link: https://shop.join-eby.com/apps/redo/returns-portal Once your return is received, refunds are usually processed within 3–7 business days. Let me know if you have any questions—I'm here to help! Me: Wait - I went thru it and it says I have to take a store credit - I do not want a store credit. How can I get my money back to my credit card? Them: Hey Kim, I totally get not wanting store credit—no worries! You can absolutely return your bras for a refund to your original credit card as long as they're unworn with tags attached and it's within 30 days of delivery. Just a heads up, there is an $8 shipping fee for refunds to your card, but if you ever chose store credit that part would be free. To start your return, just use this link: https://shop.join-eby.com/apps/redo/returns-portal. Once your return is received and processed, your refund will go back to your card in a few days. If you need anything else or have any more questions, I’m here for you! ?? Me: Ok did you read - it did not give me the option to get my money back? Or how to return it from going through the steps from the link you provided? Them: Thank you for your feedback about the returns portal. I understand how frustrating it can be not to see the refund option to your credit card there. I’ve escalated this issue to the appropriate team who will investigate why the refund option isn’t showing for you and assist with your return accordingly. A human agent will follow up with you shortly to ensure you can return your bras and get your refund as per our store policy. Thanks for your patience and understanding! ?? Me: I'm sorry but this seems very unprofessional and a way to get out of paying the refund, which is exactly why people lose faith in the marketplace. If I do not hear back soon I will contact the credit card company to file a dispute and put reviews online for others thinking about purchasing so they will know my experience when ordering and returning. Please do all you can to change the portal you sent so your company does not look like it is scamming people. There is still no change to your website so I can get a refund to my credit card. Will you please send me the info by email to do this? Me: See attached! It is going to the credit card company with this email thread. see attach page that does not allow me to get a refund attached. and my answer before that did not give me the option to get refund. The above is my opinion and experience. I have not heard back from them...