Description

For now, the amount paid for the falsely advertised product is $79,95 which upon review it is not as advertised. The item received does not match the advertised product: Color: the listing showed a neutral beige, but the item received is yellow / canary, which is not wearable for me. Cut & seams: the photos clearly show a batwing/cocoon drop-shoulder design, whereas the item received has a standard set-in sleeve seam. The fit and construction are different from what was advertised. This is a case of item not as described / misleading product representation. When I sent this message to them they first offer 20% discount, then Thank you for explaining the color and fit concerns in detail — I understand why this wouldn’t work for you. As a goodwill option, we can offer a 30% partial refund, and you may keep the sweater (no return needed). If you’d prefer a full refund, you can return the item to: Recipient: Liu Changxing Province: Zhejiang Province City: Suxi Town, Yiwu City Postal Code: 322000 Address: YTO Express Building, Building D, 409 Suxi Avenue, Aidema E-commerce Park, Freight Elevator 2 Mobile: 13017946882 Please note: return shipping is your responsibility, and a $20 processing fee will be deducted once the return is received and inspected. Let me know which option you’d like to proceed with, and I’ll arrange it right away. Warm regards, Emma Customer Support Team Amy & Eve Then another email asking for more pictures. I finally reviewed their site closely. Under their operating business policy, all items are sold as final sale but it is not reflected in the receipt of the sale nor on their web site. ALL SALES ARE FINAL. ADJUSTMENTS MUST BE SENT TO OUR EMAIL WITHIN 24 HOURS, OTHERWISE YOUR ORDER WILL BE PROCESSED AND SENT. (WE CANNOT CHANGE YOUR ORDER, WE CAN ONLY CHANGE SHIPPING ADDRESS, EMAIL / PHONE NUMBER. REFUNDS ARE ONLY AVAILABLE WHEN YOU RECEIVE YOUR ITEMS They would not have answered the email, as noted by other buyers, if I had not sent a formal notice. I will accept their 30% refund not that I am convince they will send it. However, I am filing this before I accept their offer as they must be removed from FB (I did file a report on META) and I hope you can protect all future customers of their scam. Please have them remove. Thanks.