Description

Was under the impression I was calling Budget car rental to update my reservation info. I spoke with a representative named Jerry. We spoke and went through the process of updating the reservation and we paid $115.96 for collision coverage. Jerry sent a docu to my email sign to verify the change to my reservation. The docusign showed the Budget log at the top as well as my rental information. The form was signed to process the reservation information and we submitted the credit card information to process payment. After fully reviewing the docu sign there was another company information at the bottom called usacarhires.com. I called the phone number again and I asked them if this was Budget the representative said no they are a broker company that helps set up reservation for different car rental companies like Alamo, Budget, and Enterprise. My concern now is after finding out that they are a broker company I checked their website and its not a active website. I looked up budget phone number again and found their direct number and they advised that the collision coverage was not applied to the rental.