Description

An ad came up on Facebook for Sunnies Beauty advertising the Peter Thomas Roth instant Firmx eye cream. I ordered the product only to receive an imitation product! I contacted them via e-mail and they informed me it was the product I ordered and that the packaging can vary. I proceed to open the box to see if the product read Peter Thomas Roth. To no surprise it did not. The ingredients were not even comparable to the Roth formulation! I sent them a photo of the product they had sent me compared to the product they were advertising on their site. I have been e-mailing them back and forth insisting on a full refund and a way bill to send back their inferior product. They have offered me a few options of either a 25% refund or a 50% refund and I can keep the product. I informed them they are obviously using false advertisement to lure customers in and that I will be reporting them to the BBB. In the next e-mail, they say will give me a full refund if I pay for the product to be shipped back to this address 75 N Woodward Ave #3724 Tallahassee FL 32313-3724. They are refusing to pay for shipping the product back. They will also only be issuing me a full refund if the box is unopened. I'm not going to spend more money to ship back the product since they obviously know I've opened the box to verify it's authenticity. I have no recourse! It's so frustrating that these companies can get away with these types of scams!