Description

The product was advertised as “BBL wide leg jeggings” on Facebook. The link took me to adorellaboutiqe.com. I ordered 6 pairs of Mid-Low Rise Stretch Wide-Leg Baggy Jeans - 3 different washes (light blue, dark blue, and black) in Medium and Large each for myself and my daughter. The order took weeks to receive as they came from China. As soon as they arrived, I tried them on to realize they were poor quality and did not achieve the BBL look as advertised. I immediately reached out to [email protected] to request a return. They gave me the run around and requested photos (“To assist you further, could you please send us a clear picture of your items that you have received? This will help us assess the issue and process a resolution as quickly as possible.”). Then said they could only be returned if the buyer (me) paid shipping cost and it had to be registered and insured or I could opt for 10% refund. Actual message: “As our products are lovingly made to order, any returns must be shipped via a registered and insured courier. Please note that return shipping costs may be higher due to recent tariff increases, the distance to our main facility, and the weight/size of the package. In line with our Returns Policy, these costs are the responsibility of the customer. Alternatively, to make things easier, we are offering you a 10% refund of your total amount, and you may keep the product.”