Description

Dropfit showed up as an online ad for weight loss. I ordered 3 bottles for a total of $177, relying on information on their website that, if not satisfied, I would get a full refund. After 5 or 6 weeks I had not lost any weight. I emailed Dropfit and requested a full refund, well within the 60-day guarantee. After 5 days I received a reply, stating that they needed a picture of the bottles unopened and opened, which I duly sent. 'Doug Johnson' replied that their policy only allowed for refunds on unopened bottles, and there would be a re-stocking fee of 15%, leaving me with a refund of approximately $50. I wrote back that that was unacceptable, quoting from their website that there would be a full refund. Several e3mail exchanges followed, the last of which stated that my case was being elevated to some committee that evaluated these things. This was 11 days ago and I haven't heard from them since. I told them I would report them to the BBB if they didn't give me a full refund. They have tried to deflect or obfuscate or simply ignored me throughout this entire process, all done politely, but nothing done to me satisfaction.